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Consumer Response Service

CRE believes that effective communication between the public and business is one of the best ways of preventing over-regulation. When consumers face problems with products or companies in their locale, unless there are open channels of communication, the public will turn to state or federal legislators or regulators for redress of their concerns. While a legislative or regulatory solution may ultimately be required in some situations, this should not be the first course of action. Instead, the public should take their concerns to the company in question, so that possibilities of a workable solution might be discussed first. (In some instances, the company may not even be aware that there is a problem.) Such an approach has the potential to save considerable time and resources.

Negative Communication: Proliferation of Websites Targeting Selected Industry Projects

Positive Communication: The CRE Consumer Response Service

Attack of the Blogs